Terms of Service

Version: October 2026

These Terms of Service ("Terms") govern your access to and use of TIKAJ's products, services, and platforms (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

1. Account Terms

  • You must be at least 18 years old to use the Service.
  • You must provide accurate, complete, and current account information.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You may not use the Service for any illegal purpose or in violation of any applicable laws.
  • One person or legal entity may not maintain more than one free account.

2. Billing and Payment

Paid plans are billed in advance on a monthly or annual basis and are non-refundable. There are no exceptions to this, including but not limited to accounts that have not been used, dissatisfaction with the Service, or early cancellation.

  • All fees are exclusive of applicable taxes, levies, or duties.
  • We reserve the right to change our pricing at any time. We will provide 30 days' notice of price changes.
  • Downgrading your plan may result in loss of content, features, or capacity.
  • Failure to pay may result in suspension or termination of your account.

3. Cancellation and Termination

You are solely responsible for properly cancelling your account. You may cancel your account at any time by contacting our support team.

  • Cancellations take effect at the end of the current billing period.
  • Upon cancellation, your data will be retained for 30 days before permanent deletion.
  • TIKAJ reserves the right to suspend or terminate your account for violation of these Terms.
  • TIKAJ may terminate or suspend access to the Service at any time without notice for conduct that we believe violates these Terms.

4. Modifications to the Service

TIKAJ reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. TIKAJ shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5. Copyright and Content Ownership

All content, trademarks, logos, and software on the TIKAJ platform are the property of TIKAJ or its licensors and are protected by applicable intellectual property laws.

  • You retain ownership of data and content you upload to the Service.
  • By uploading content, you grant TIKAJ a license to use it solely to provide the Service.
  • You may not copy, modify, distribute, or create derivative works of the Service without written permission.
  • TIKAJ respects intellectual property rights and expects users to do the same.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TIKAJ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.

7. Governing Law

These Terms shall be governed by the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.

8. Security Awareness Simulations and Messaging

The Service includes security awareness training in which simulated phishing messages are sent by email, SMS, WhatsApp and voice to people enrolled by our customers. These messages are simulations. They are one-way, low-frequency, and are followed by training content.

  • Customers may enrol only their own employees, contractors or members, and only where the customer has the authority to do so under applicable law.
  • Customers must inform participants in advance that they will receive simulated phishing messages as part of a security awareness program, and must keep a record of that notice.
  • Customers must not enrol anyone who has opted out, and must not use the Service to deceive, defraud, harass or collect real credentials, payments or sensitive data.
  • Simulated messages never contain malware and must not impersonate a real organisation in a way that causes real harm, or claim emergency or legal threats.
  • Where the law requires recipient consent (for example in the United States), participants give express consent through an opt-in form, with an unticked checkbox, before any SMS, WhatsApp or voice message is sent. Consent can be withdrawn at any time by replying STOP.
  • Every SMS may carry opt-out instructions. A participant who replies STOP is removed from further SMS from that sender, and HELP returns support information. Message and data rates may apply. Message frequency varies by campaign.
  • TIKAJ may suspend sending on any connection that generates opt-outs, carrier complaints or regulatory concerns. Carriers are not liable for delayed or undelivered messages.
  • Customers are responsible for compliance with telecommunications, privacy and employment laws in every country where participants are located, including consent and notice requirements.

9. Contact

Questions about the Terms of Service should be sent to us at legal@tikaj.com.